Delete your Lialy account and data
You can request deletion of your Lialy account and its cloud backup here, even if you have uninstalled the app or cannot sign in. You may also ask us to delete specific data, such as usage statistics, without deleting your account.
If the button does not open email, write to lialy@mondoapps.app with the subject “Lialy account and data deletion request”.
How to make a request
- Tell us whether you want to delete your entire Lialy account and its cloud backup, or only particular data.
- Include the email address of the Google account you signed in with in the Android app. If you use the iOS app, which has no accounts, include your Firebase installation ID if you have it — it is added automatically when you use “Contact us” in the app.
- Send the request to lialy@mondoapps.app. We may reply to verify that the account is yours before deleting it. We will confirm when we have completed the request or explain any information we must retain.
Do not send a password, purchase token, full payment-card number, or copies of your diary or photos in the request.
Delete in the app
Android
Open the Profile tab to get to Settings, go to Cloud Backup, choose Delete account and confirm with Delete permanently. This option appears while you are signed in. It deletes your account and its cloud backup, and also erases the diary from that phone. If you want to keep a copy, export your Baby Book as a PDF first. You can use the email route above without reinstalling the app.
iOS
The iOS app has no Lialy accounts and does not upload your diary to our servers. Your diary is stored on your device and, if iCloud is enabled, in your private iCloud account. Delete a child profile in the app, uninstall the app to remove data from the device, and delete Lialy’s data in iOS Settings → [your name] → iCloud → Manage Account Storage. To delete usage statistics and crash reports, send us a request as described above.
What is deleted
Deleting a Lialy account removes its Firebase authentication account, your Lialy profile, and the backed-up child profiles, moods, measurements, quotes, notes, milestones and photos. A request to delete usage statistics removes the analytics and crash data linked to the installation identifier you provide. A request to delete selected data is handled according to the data you identify.
We process requests after verifying ownership and aim to complete them within 30 days. Copies in our providers’ backup systems are removed as those backups expire. Records we must keep for security, fraud prevention, dispute resolution or legal obligations — for example, support correspondence and transaction records — may remain for their applicable retention periods. See the Privacy Policy for details.
Your phone and your subscription are separate. Uninstalling Lialy does not delete your cloud account. Deleting the account does not cancel or refund a subscription: cancel it separately in Google Play subscriptions or App Store subscriptions to stop future renewals. Google and Apple may retain their own purchase records under their policies.
Questions
For help with an account or privacy request, contact lialy@mondoapps.app. Read the Terms of Use and Privacy Policy.